Privacy Policy
Enjoythlucky (referred to here as "we", "our", or "us") is part of Enjoythlucky. If we use the term "our Group", this means us and our ultimate holding company. The term "our online services" refers to Enjoythlucky, our mobile and tablet applications. The term "our services" refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", and "yours" in this policy.
What personal data do we collect
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at this site.
We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number, and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
If you register for an Enjoythlucky account, we collect your name, email address, password, country, and additional data regarding your favorite designers and your marketing preferences.
When you contact our customer team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website, or any other queries.
We collect and process data about your browsing on www.enjoythlucky.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.
If you are receiving an item as a gift, we will process your data only to fulfill the gift request and our contractual obligations.
How do we use the personal data we collect
We collect and process your personal data for the following purposes:
When you purchase a product from this site, we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping, and delivery of the product and possible handling of the return.
When you visit this site, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
When you visit this site, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We analyze contact data, purchase history, web browsing data, and lifestyle data to tailor our marketing communications, website presentation, and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to display similar products to you as part of our internet advertising.
When you contact our customer team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.
What is our legal basis for processing your personal data
Under the Law, we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:
Most of the data we collect from you is necessary to allow us to fulfill our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from this site so that we can process your payment and send you your order confirmation.
In certain circumstances, we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and that you are entitled to object to this use of your data.
Who will process your data
Your personal data will be processed by the internal staff of Enjoythlucky who have been specifically trained and authorized for this processing. And you may rest assured that as a customer-centered group, we will not sell, distribute or leak customer information to third parties. SSL certificate ensures the security of users' transport and payment data.
How long do we keep your data
We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.
Security
We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.
In particular, we use security measures that guarantee: the pseudonymization or encryption of your data; the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Enjoythlucky undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of processing.
Where and how to ask questions or contact us about this policy
If you require further information about our privacy policy, please contact us at chuan_hu@enjoythlucky.com.
